Frequently Asked Questions & Answers
FAQ's

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Frequently Asked Questions (FAQ)

Does the tool resist rust?

The instrument is subjected to various anti-rust treatments, however it is always metal having some precautions we can guarantee a long life to our instrument: • avoid contact with water or liquids • after playing it, it is advisable to clean the surface with a soft cloth • when not in use, store it in its case in a dry place • once every two months pass the silicone-based product recommended by us, creating a microfilm that cleans and protects the surface • avoid strong thermal excursions.

What should I do if the tool breaks or gets damaged? can i fix it by myself?

We give a tuning service the cost depends on the time this work takes, the shipping costs are charged to the customer.

What exactly happens after ordering?

We strongly recommend contacting us for repairs avoiding the “do it yourself”

Can you use sticks or anything else to play it?

It is strongly not recommended to play the instrument with other things than the hands, any object could forget or worse damage the instrument.

Can it be painted?

Absolutely no!

How much is shipping?

The instrument is shipped in a shockproof box. Shipping is insured to find out the shipping costs. Consult the table on the Home page
. The instrument is shipped by UPS courier, the package measures are 59x59x39.

Is it possible to view the instrument before purchasing?

Of course, by contacting us previously to make an appointment